FREQUENTLY ASKED QUESTIONS

ABOUT THE FLYRAPTOR™ E72

What is the FlyRaptor™ E72?

The FlyRaptor™ E72 is a compact remote-controlled aircraft designed for exciting, accessible flying. Check the product listing for current specifications and included accessories.

Is the FlyRaptor™ E72 suitable for beginners?

Yes. Its approachable controls and stability features help new pilots learn. Begin in an open area and follow the included instructions.

Can the FlyRaptor™ E72 perform 360° stunts?

The aircraft supports 360° stunt maneuvers. Practice in a clear area with enough room around the aircraft.

Does the aircraft have LED lights?

Yes, the aircraft features LED lights to help you see its orientation while flying.

How does the fixed-height hover feature work?

The altitude-hold system helps maintain a steady height after takeoff, making it easier to focus on direction and control.

Is the aircraft made from foam?

Please refer to the product listing for the exact materials and construction details.

SETUP & OPERATION

How do I get started?

Charge the aircraft and controller as instructed, choose a spacious open flying location, then pair and operate the aircraft using the included manual.

How long does it take to charge?

Charging time can vary based on the power source and battery condition. Refer to the product manual for the recommended charging time.

Can I fly it indoors?

Indoor flight is possible only in a large, clear space away from people, pets, fragile objects, and ceiling fans.

Can children use it?

Children should fly with responsible adult supervision and follow all safety instructions and applicable age guidance.

Where should I fly the aircraft?

Choose a wide, open area away from roads, crowds, airports, power lines, and restricted airspace. Follow local aviation rules.

ORDERS & SHIPPING

Do you offer free shipping?

Available shipping methods and any free-shipping offers are shown at checkout.

How long does shipping take?

Delivery estimates depend on destination and the shipping method selected. Check your order confirmation for the current estimate.

Will I receive tracking information?

When tracking is available, it is sent to the email address used at checkout after your order ships.

Do you ship internationally?

Available destinations are displayed during checkout.

Can I change my shipping address?

Contact support as soon as possible. Address changes may not be possible once an order has been processed or shipped.

Why is my order taking longer than expected?

Carrier delays, customs, and high-volume periods can affect delivery. Check your tracking link, then contact support if you need help.

RETURNS & REFUNDS

Do you offer a money-back guarantee?

Please review the current returns and refund policy linked on the store for eligibility and applicable timeframes.

How do I request a return?

Contact our support team with your order details before sending anything back. They will provide the next steps.

What if my aircraft arrives damaged or defective?

Contact support promptly with your order number and clear photos or a description so the team can assist.

Can I return the product if I change my mind?

Returns are subject to the store's current return policy and product condition requirements. Contact support to confirm eligibility.

How long does a refund take?

Once an eligible return is approved and processed, the time for funds to appear depends on your payment provider.

PAYMENT & SECURITY

What payment methods do you accept?

Payment options available for your location are shown during checkout.

Is my payment information secure?

Payments are processed through Shopify's secure checkout using the payment methods offered at checkout.

SUPPORT

What if I have another question?

Email support@flyraptor.com and include your order number if your question is about an order. Our team will be happy to help.