Shipping policy
At FlyRaptor, we want to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
Orders are generally processed after payment has been successfully confirmed.
Please allow 1–3 business days for order processing and preparation before your order is shipped.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of high order volume, promotions, or holidays, processing may take additional time.
2. Shipping Destinations
We ship to destinations available during checkout.
Shipping availability may vary depending on the destination, product availability, carrier restrictions, customs requirements, and other logistical factors.
If your destination is not available during checkout, please contact us at:
3. Shipping Time
Estimated delivery times depend on your destination and the shipping method available at checkout.
Typical delivery may take approximately:
7–15 business days
Delivery times are estimates and are not guaranteed.
Actual delivery times may be affected by:
- Shipping carrier delays
- Customs processing
- Weather conditions
- Public holidays
- High shipping volumes
- Incorrect or incomplete address information
- Local delivery conditions
- Other circumstances outside our control
4. Shipping Costs
Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.
If free shipping is offered for a particular order, the applicable shipping method and conditions will be shown at checkout.
Additional shipping options or expedited services may be offered depending on your destination.
5. Order Tracking
When tracking information is available, we may provide a tracking number by email after your order has been shipped.
You can use the tracking information provided to check the status of your shipment through the applicable carrier.
Please allow some time for tracking information to become active after the package has been shipped.
6. Incorrect Shipping Information
Please make sure your shipping address and contact information are correct before completing your order.
FlyRaptor is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
If you realize that you entered incorrect shipping information, contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
7. Delayed or Lost Packages
If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.
If the tracking information has not been updated for an extended period or your package appears to be lost, contact us at:
We will review the shipment information and work with the applicable carrier or fulfillment provider where appropriate.
8. Customs, Duties, and Taxes
Depending on your destination, international orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless explicitly stated otherwise during checkout, these charges are generally the responsibility of the customer.
FlyRaptor does not control customs charges or the time required for customs clearance.
9. Delivery Delays
We are not responsible for shipping delays caused by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier disruptions
- Customs delays
- Government restrictions
- Transportation disruptions
- Public holidays
- Unexpected logistical issues
We will make reasonable efforts to assist customers when such delays occur.
10. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.
Contact us as soon as possible at:
Please include your order number and photographs or video showing the damage.
We will review the issue and determine the appropriate resolution.
11. Missing or Incorrect Items
If you receive an incorrect product or an item is missing from your order, contact us at:
Please provide:
- Order number
- Full name
- Description of the issue
- Photographs or video where applicable
We will review your order and assist with an appropriate resolution.
12. Delivery Address and Responsibility
Once an order has been shipped, the customer is responsible for monitoring the tracking information and ensuring that the delivery address is accessible and accurate.
If a package is returned because of an incorrect address, refusal of delivery, failure to collect the package, or another customer-related delivery issue, additional shipping or reshipping charges may apply.
13. Multiple Shipments
If an order contains multiple products, products may occasionally be shipped separately depending on inventory availability, fulfillment locations, or shipping arrangements.
You may therefore receive multiple tracking numbers or packages for a single order.
14. Shipping Questions
If you have any questions about shipping, tracking, delivery, or your order, please contact us:
FlyRaptor
Email: support@flyraptor.com
We will do our best to assist you with your order.