Refund policy
Thank you for shopping with FlyRaptor. We want you to be satisfied with your purchase. If you are not completely satisfied with your FlyRaptor product, you may be eligible for a return or refund under the terms below.
30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the product must:
- Be in reasonable condition and not intentionally damaged.
- Include the original accessories and included components where possible.
- Be returned with its original packaging where reasonably possible.
- Not show excessive signs of use, misuse, modification, or damage caused after delivery.
You do not need to provide a reason for requesting a return, although we may ask for basic information to help us process your request.
How to Request a Return
To start a return, please contact us at:
Email: support@flyraptor.com
Please include:
- Your full name
- Order number
- Email address used for the order
- Reason for the return, if applicable
- Photos or videos if the product is damaged, defective, or incorrect
Please do not send the product back before receiving return instructions from us. Returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your FlyRaptor aircraft arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@flyraptor.com.
We may request photographs or a short video showing the issue so that we can determine the appropriate solution.
Depending on the circumstances, we may offer:
- A replacement
- A replacement component
- A refund
- Another appropriate resolution
If the issue was caused by shipping damage or an incorrect item sent by us, we will work with you to resolve the issue.
Returns Due to Change of Mind
If you simply change your mind about your purchase, you may request a return within the 30-day return period, provided the product meets the return conditions above.
Unless otherwise agreed, the customer is responsible for the cost of returning an item for a change-of-mind return.
Refunds
Once your return is received and reviewed, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used to place the order.
The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.
Refund Amount
For an approved return, we will generally refund the eligible amount paid for the returned product.
Original shipping charges may be non-refundable unless the return is due to an item being defective, damaged on arrival, incorrect, or otherwise required to be refunded under applicable law.
Any applicable exceptions required by local consumer protection laws will continue to apply.
Products That Cannot Be Returned
A return may be refused where the product has been:
- Intentionally damaged
- Modified or altered
- Misused
- Damaged through improper operation
- Damaged after delivery through an accident or other customer-caused event
This does not affect any rights you may have under applicable consumer protection laws.
Return Shipping
For change-of-mind returns, the customer may be responsible for return shipping costs.
If the item is defective, damaged on arrival, incorrect, or the return is otherwise our responsibility, we will provide appropriate instructions regarding return shipping.
Exchanges
We may offer exchanges for defective, damaged, or incorrect products where appropriate.
If you would like to request an exchange, contact us at:
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@flyraptor.com.
We cannot guarantee that an order can be cancelled once it has been processed, shipped, or fulfilled.
If the order has already shipped, you may need to follow the return procedure described in this policy.
Late Return Requests
Return requests submitted after the 30-day return period may not be accepted, except where a longer period is required by applicable law.
Your Legal Rights
This Return & Refund Policy does not limit or exclude any rights or remedies that you may have under applicable consumer protection laws.
Where local law provides additional rights regarding refunds, returns, defective products, cancellations, or warranties, those rights will continue to apply.
Contact Us
If you have questions about returns or refunds, please contact us:
FlyRaptor
Email: support@flyraptor.com
We will review your request and provide the appropriate return instructions.