Terms of service
Welcome to FlyRaptor. These Terms of Service ("Terms") govern your access to and use of the FlyRaptor website, products, services, and related features (collectively, the "Services").
By accessing or using our website, placing an order, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.
1. About FlyRaptor
FlyRaptor operates an online store offering RC aircraft, accessories, and related products.
Throughout these Terms, "FlyRaptor," "we," "us," and "our" refer to FlyRaptor. "You" and "your" refer to the person accessing or using our Services.
Our website and ecommerce services are powered by Shopify.
2. Eligibility
You must be legally capable of entering into a binding agreement under the laws applicable to you in order to use our Services or place an order.
If you use our Services on behalf of another person or organization, you confirm that you have the authority to accept these Terms on their behalf.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However:
- Product colors may appear slightly different depending on your device or screen.
- Product images may be for illustrative purposes.
- Product specifications may occasionally change due to manufacturer or supplier updates.
- Availability may change without notice.
- We reserve the right to correct errors or inaccuracies on our website.
We do not guarantee that every product description, image, specification, or other website content will always be complete, current, or error-free.
4. Prices and Promotions
All prices displayed on our website are subject to change without notice.
Promotional offers, discounts, sale prices, and coupon codes may have additional terms or expiration dates.
Unless otherwise stated, promotions cannot be combined with other offers.
We reserve the right to correct pricing errors and cancel orders affected by obvious pricing or listing errors.
5. Orders
When you place an order through our website, you are making an offer to purchase the products selected in your order.
After placing an order, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been accepted or shipped.
We reserve the right to accept, refuse, or cancel an order for reasons including:
- Product availability
- Pricing or listing errors
- Suspected fraudulent activity
- Payment issues
- Shipping restrictions
- Incorrect customer or shipping information
- Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been received, we will arrange an appropriate refund.
6. Payment
Payment must be completed through the payment methods made available during checkout.
By submitting payment information, you confirm that:
- You are authorized to use the selected payment method.
- The information provided is accurate and complete.
- You authorize us or our payment providers to process the transaction.
Payment processing may be handled by third-party payment providers. We do not directly store complete payment card information unless otherwise stated.
7. Shipping and Delivery
We ship products to the destinations available during checkout.
Shipping times are estimates and may vary depending on destination, carrier, customs processing, weather, holidays, and other circumstances outside our control.
Once an order has been handed over to the shipping carrier, delays caused by the carrier or customs may be outside our control.
You are responsible for providing accurate shipping information. If an incorrect or incomplete address causes a delivery problem, additional shipping charges may apply.
For more information, please review our Shipping Policy.
8. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
We currently offer a 30-day money-back guarantee, subject to the conditions and exclusions described in that policy.
For return or refund requests, contact:
Please do not send a product back without first contacting us and receiving return instructions.
9. Product Use and Safety
FlyRaptor products, including RC aircraft, should be used responsibly and according to the applicable product instructions.
You are responsible for operating the product safely and in accordance with applicable local laws and regulations.
Before operating an RC aircraft, you should:
- Read the manufacturer's instructions.
- Inspect the aircraft before use.
- Operate it in an appropriate and safe location.
- Keep a safe distance from people, animals, vehicles, buildings, and other property.
- Follow applicable aviation, recreational, privacy, and local regulations.
- Avoid operating the aircraft in unsafe weather conditions.
You are responsible for any damage, injury, loss, or violation resulting from improper or unlawful use of a product, to the extent permitted by applicable law.
10. Intellectual Property
All content on the FlyRaptor website, including logos, brand names, graphics, images, product descriptions, text, designs, layouts, and other materials, is owned by or licensed to FlyRaptor or its content providers and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, sell, publish, or exploit our website content without prior written permission, except where permitted by law.
11. Prohibited Uses
You agree not to use our Services:
- For any unlawful purpose.
- To violate applicable laws or regulations.
- To engage in fraudulent activity.
- To interfere with or disrupt our website or Services.
- To attempt unauthorized access to our systems.
- To introduce viruses, malware, or other harmful code.
- To collect or misuse information belonging to other users.
- To copy or reproduce our website or content without authorization.
- To engage in activity that could damage FlyRaptor, Shopify, our service providers, or other users.
We reserve the right to restrict or terminate access to our Services where permitted by law.
12. Third-Party Services and Links
Our Services may contain links to third-party websites, applications, payment providers, shipping services, social media platforms, or other services.
We are not responsible for the content, policies, security, availability, or practices of third-party services.
Your use of third-party services may be subject to their own terms and privacy policies.
13. Privacy
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, process, and disclose personal information.
By using our Services, you acknowledge that you have reviewed our Privacy Policy.
14. Errors and Changes
We reserve the right to correct errors, inaccuracies, or omissions on our website at any time.
We may also update product information, pricing, availability, website content, or other aspects of our Services without prior notice.
We may modify or discontinue portions of the Services where permitted by applicable law.
15. Disclaimer
To the maximum extent permitted by applicable law, our Services and website are provided on an "as available" basis.
We do not guarantee that:
- The website will always be available or uninterrupted.
- The website will always be free of errors.
- All website content will always be accurate or complete.
- The Services will meet every individual requirement.
Nothing in these Terms excludes or limits consumer rights or warranties that cannot legally be excluded or limited under applicable law.
16. Limitation of Liability
To the maximum extent permitted by applicable law, FlyRaptor and its service providers will not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of our Services.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold FlyRaptor harmless from claims, losses, liabilities, damages, costs, and expenses arising from your violation of these Terms, misuse of our Services, or violation of applicable laws or third-party rights.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, Services, products, or legal requirements.
When we make changes, we will update the "Last updated" date at the beginning of these Terms.
Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
19. Governing Law
These Terms are governed by the applicable laws of the jurisdiction in which FlyRaptor operates, without regard to conflict-of-law principles.
Any mandatory consumer protection rights applicable to you remain unaffected.
20. Contact Us
If you have questions about these Terms of Service, please contact us:
FlyRaptor
Email: support@flyraptor.com