Privacy policy
FlyRaptor operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). FlyRaptor is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Financial information, including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
- Account information, including your username, password, preferences, and settings, where applicable.
- Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your transaction history.
- Communications with us, including information you provide when contacting customer support.
- Device information, including information about your device, browser, network connection, IP address, and other identifiers.
- Usage information, including information about how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, use our website, place an order, communicate with us, or otherwise provide information.
- Automatically through the Services, including information collected from your device when you browse our website and through cookies and similar technologies.
- From our service providers, including companies that provide technology and other services on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide our Services, process payments, fulfill orders, arrange shipping, process returns and exchanges, maintain accounts, remember preferences, communicate with you regarding orders and accounts, facilitate product reviews, and improve and personalize your shopping experience.
Marketing and Advertising
Where permitted by applicable law, we may use your personal information to send marketing, advertising, and promotional communications by email or other permitted channels. We may also use information about your interactions with our website, including products viewed or added to your cart, to display relevant advertising on our Services or other websites.
Security and Fraud Prevention
We may use personal information to authenticate accounts, provide secure payment and shopping experiences, detect and investigate fraudulent, illegal, unsafe, or malicious activity, and protect our Services and users.
If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account information with anyone else.
Communicating With You
We use your personal information to provide customer support, respond to inquiries, communicate regarding orders and services, and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws, respond to valid legal processes or government requests, investigate or participate in legal proceedings, enforce our terms and policies, and protect our Services, rights, and users.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.
These circumstances may include:
- Shopify, vendors, and service providers that perform services on our behalf, such as payment processing, analytics, customer support, cloud storage, fulfillment, shipping, and IT services.
- Business and marketing partners that assist us with advertising and marketing. Depending on where you reside, you may have rights to opt out of certain targeted advertising or sharing activities.
- Third parties when you direct or consent to the disclosure, such as when you request shipping services or use social media features or integrations.
- Affiliates or companies within our corporate group, where applicable.
- Business transactions or legal requirements, including mergers, acquisitions, bankruptcy, subpoenas, court orders, government requests, enforcement of our terms, or protection of our Services and rights.
Relationship With Shopify
Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of our Services in order to provide and improve its services.
Information you submit through our Services may be transmitted to and shared with Shopify and other service providers, including parties located in countries other than where you reside.
Shopify may also process information relating to your interactions with our store and other merchants in connection with certain Shopify features and services.
For more information about how Shopify handles personal information, please review Shopify's privacy policy and privacy resources.
Third-Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a website that we do not operate or control, you should review that website's privacy policy, security policy, and terms.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites or platforms.
Information shared on public or semi-public third-party platforms may also be visible to other users of those platforms.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the information below and request that the information be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age, as those terms may be defined under applicable law.
Security and Retention of Your Information
We use reasonable measures designed to protect personal information. However, no security measure is perfect or completely impenetrable, and we cannot guarantee absolute security.
The length of time we retain personal information depends on factors including whether we need the information to provide Services, maintain an account, comply with legal obligations, resolve disputes, or enforce agreements and policies.
Your Rights and Choices
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including:
- Right to Access / Know — You may have the right to request access to personal information we hold about you.
- Right to Delete — You may have the right to request deletion of personal information we maintain about you.
- Right to Correct — You may have the right to request correction of inaccurate personal information.
- Right to Portability — You may have the right to receive a copy of certain personal information and request that it be transferred to another party.
- Right to Opt Out of Sale or Sharing for Targeted Advertising — Depending on where you reside, you may have the right to opt out of certain activities considered "sale," "sharing," or targeted advertising under applicable privacy laws.
- Managing Communication Preferences — You may unsubscribe from promotional emails by using the unsubscribe option provided in those emails. We may continue to send non-promotional communications, such as order-related emails.
Where applicable, you may also have rights to object to or restrict certain processing and withdraw consent where processing is based on consent.
We may need to verify your identity before processing certain privacy requests, as permitted or required by law.
We will not discriminate against you for exercising applicable privacy rights.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the contact information below.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside the country in which you reside.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.
When we update this Privacy Policy, we will revise the "Last updated" date and provide any notice required by applicable law.
Contact
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us at:
FlyRaptor
Email: support@flyraptor.com
For privacy-related requests, please include sufficient information for us to understand and respond to your request.